You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions in the original packaging. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp.